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Return or Refund 

Eva France do not serve the REFUND policy and service.

 

Exchange

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

 

Eligibility

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Process
To start an exchange, you can contact us at contact.us@evafrance.com. If your exchange is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange question at contact.us@evafrance.com.

 

How to get new item
We will notify you once we’ve received and inspected your exchange items, and let you know if the exchange was approved or not. If approved, we will send you link with redeemed amount to order the new item. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-exchangeable items

Certain types of items cannot be exchanged, like custom products (such as special orders or personalized items), also we cannot accept exchange on earrings, Belly Piercing, nose earring, sale items and gift cards.